01 / CLIENT INFORMATIONv1.0
Privacy & Confidentiality
How personal and health information is collected, safeguarded, accessed and disclosed.
Effective 1 November 2026CLEAR INFORMATION. THOUGHTFUL CARE.
Client information
& policies.
Clear information about your care, privacy, payments and your rights — with downloadable documents for reference.
YOUR RIGHTS & PRACTICAL INFORMATION
Information you can
return to any time.
Read clear explanations online or open downloadable PDFs. The first three PDF documents are the full practice policies supplied by Aberius Psychology. The telehealth, communication and AI PDFs are client-facing summaries drawn from the practice's version 1.0 policies.
02 / CLIENT INFORMATIONv1.0
Fees & Payments
Standard private fees, Medicare and other funding, PayID, invoices and financial hardship.
Effective 2 November 202603 / CLIENT INFORMATIONv1.0
Complaints & Feedback
How to raise concerns, what happens next and how to contact independent complaints bodies.
Effective 1 November 202604 / CLIENT INFORMATIONv1.0
Telehealth
What to expect from video or phone appointments, including consent, confidentiality and safety.
Effective 30 October 202605 / CLIENT INFORMATIONv1.0
Communication & Contact
Ways to reach the practice, response targets, urgent help and confidentiality in messages.
Effective 30 October 202606 / CLIENT INFORMATIONv1.0
AI-assisted Documentation
Optional use of AI as a writing aid, privacy safeguards and your separate consent choices.
Effective 1 November 2026Questions about a policy?
You're welcome to ask for clarification or a copy in another accessible format. Documents and policies may be updated when professional, legal or practice requirements change.
Consent and access
to your information.
General consent to care and separate AI-writing consent are discussed as appropriate. Website information does not replace informed consent during appointments.
To request access to, or correction of, clinical records, use the contact details in the Privacy and Confidentiality Policy. Requests from recruitment bodies, employers, courts, insurers and other third parties are considered under consent and applicable law.
Understand confidentiality